Credex’s  activities for protecting the privacy of personal information are integral to all aspects of our organization. Information is utilized only for the purposes for which it is collected. Information is stored only for the periods of time established by legislation and client directives. Information is protected from any unauthorized release. Information is kept current and accurate.


All employees have read, and acknowledged their awareness of the Privacy Policy. All employees have been informed of their individual responsibilities as well as our corporate responsibilities under PIPA. While Credex has designated a Privacy Officer, all employees are individually required to uphold the rights and obligations as set forth in the legislation and client contracts and directives.

Identifying purpose

Credex shall make every effort to inform individuals of the purposes for the requesting and collection of personal information relating to the various tasks undertaken for our clients, as required by law.

Principle consent

Credex must have signed consent, or our client’s transfer of consent, that permits our activities to collect, use or disclose personal information as defined by the Act. Failure to receive the consent of an individual may prohibit the aforementioned collection, use or disclosure.

Limiting collection

Any personal information as described by the Act, shall be collected and used solely for the purpose as set forth during direct solicitation and only by fair and lawful means.

Limiting use, disclosure, and retention

Credex adheres to the lawful collection of personal information, and only for the intended use that the information was provided. Once the purpose for which the information was collected has been satisfied and its intended use has been exhausted, Credex shall destroy, delete or otherwise rid itself of the information in a manner consistent with maintaining privacy and protection of the personal information.

Accuracy principle

All information collected by Credex is kept up-to-date and relevant based upon the information’s intended use. 


Credex assumes the responsibility for safeguarding information it has collected, received or maintains. Our offices and databases are electronically safeguarded against intruders and our information technology protected with state of the art multi layered security systems and intrusion protection software as well as enhanced password protections and system controls.


Credex takes a leading position in the compliance of PIPA legislation. The policies of the organization relating to protection of personal information is available to all clients who wish to review and discuss the practical application and measures taken to protect all sensitive information.

Individual access

Credex will inform any individual of the existence, use and disclosure of their personal information once requested. While we take tremendous steps to ensure the completeness and accuracy of information lawfully collected, Credex welcomes individuals to verify the accuracy of information it has collected, used or distributed, as permitted by law.

Challenging compliance

The Privacy Officer is required by Credex and the Act, to respond quickly and professionally to requests for information. Complaints are received and responded to in a timely manner. Credex is responsible for telling individuals that their personal information has been lost or stolen, and the requirement for reporting of substantial privacy breaches to the Privacy Commissioner for Canada.

Privacy Officer

The Privacy Officer can be contacted via email: privacy@credex.ca or telephone (800)263-6334 or mail 369-32465 South Fraser Way, Abbotsford BC V2T 0C7